TUESDAY         8am to 5pm

WEDNESDAY  8am to 5pm

THURSDAY      8am to 5pm

FRIDAY             8am to 2.30pm

SATURDAY       8am to 4.30pm

Tracyann works from her clinic in Waikanae three days a week, by appointment only.

Alternating one week Tuesday, Wednesday and Thursday; and the second week Thursday, Friday and Saturday.

Please note there may be a wait for new clients, however I run a waitlist and cancellation system and try to treat as many new clients as I can.

Payment can be made by eftpos or online banking.

Paywave and credit card payment options are not available.

In our busy world things come up at the last minute that mean you may need to cancel or change your appointment time at short notice. If this occurs at least 24 hours notice would be appreciated where possible. For missed appointments, or any which have to be cancelled on the same day as the appointment, a 50%* cancellation fee will apply (*based on the value of the treatment booked).

Acupuncture treatments for ACC injuries need an ACC Claim Number or ACC 45 number from your doctor, osteopath, chiropractor or physiotherapist. Please bring this with you to your first appointment.

There is a $65 surcharge for each treatment covered by ACC at the Tonic Room.

If for any reason ACC does not cover your treatment cost you, you will need to pay the difference.

Please note ACC does not cover massage treatments.

It is important that you don’t arrive for your treatment hungry or straight after a large meal. I recommend you have a little snack (like some crackers or fruit) in the hour or so before your treatment.

Please arrive on time to make the most of your treatment.

– All needles used at the Tonic Room are pre-packaged, pre-sterilised, and are only used once then disposed of in a ‘sharps container’ which is taken away by a medical wastes company.

– Hand washing by your practitioner is of the utmost importance at the Tonic Room to maintain health standards during your treatment and between clients

– There is a 15-minute buffer between clients to allow for the room to be aired.

– The treatment table face hole area is cleaned with 100% alcohol spray between each client.

– Bed linen is single use for each client, then washed at 50 degrees between use.

– Tracyann no longer routinely wears a face mask in clinic. Please let her know prior to your arrival if you would like her to wear a face mask for your treatment.

Please feel welcome to wear a face mask if you are at a higher risk of becoming sick or want to reduce your risk of becoming ill.

Tracyann can provide a disposable mask if you have forgotten to bring one and would like to wear one.

Health Screening

For the protection of everyone please do not attend clinic if you have a cold, flu or Covid-19. These may include one or more of the following symptoms:

– Fever (high temperature of at least 38C)
– Cough
– Sore throat
– Shortness of breath
– Runny nose
– Loss of sense of taste or smell

These symptoms do not necessarily mean you have Covid-19, the symptoms are similar to other illnesses. If you have any of these symptoms please contact your GP, or Healthline on 0800 358 5453, for advice.

Please let me know as soon as you are able if you have any of these symptoms or meet any of these criteria. No late cancellation fees will apply if you cannot attend due to any of the flagged symptoms.

How you can help:

– Please wash your hands on arrival in the clinic, either with soap and water or with the hand sanitiser gel provided. Hand sanitiser gel is freely available for you to use throughout your treatment.

– Please only bring children with you if they are the ones receiving a treatment. If this is difficult, please contact me in advance to discuss.

General info

Please feel welcome to contact me with any questions or concerns you may have related to attending clinic and the hygiene procedures in place.